For tutors

Terms of Service

The agreement between us and you as a tutor — including the plan your account is on and what we commit never to change about our pricing.

Version 2 September 2026

1. Who we are and what this agreement covers

These Terms of Service ("Terms") are the agreement between MyTutoringHome ("we", "us", "our"), registered with the Dutch Chamber of Commerce under KvK 98891359 and established at Fluiterlaan 536, 2903 HN Capelle aan den IJssel, The Netherlands, and you, the tutor who registers for an account ("you", "your").

By creating an account, or by using the Service after these Terms change, you accept these Terms.

The agreement between us consists of, in this order of precedence:

these Terms;
the Fee Schedule — what we charge and how it can change;
the Data Processing Agreement — how we handle your students' personal data on your behalf;
the Privacy Policy and Cookie Policy.

Where two of these conflict, the one higher in the list wins. Your own general terms and conditions do not apply to this agreement, and we reject them expressly (art. 6:225(3) BW).

The Student Portal Terms are a separate agreement between us and each student you invite. They do not create any obligation for us towards your students beyond running the portal software.

2. What MyTutoringHome is — and what it is not

MyTutoringHome is software for running your own tutoring practice: your student records, your calendar, your availability, your prices, and a checkout that collects payment into your own Stripe account.

To be unambiguous about the things that most often go wrong:

We are not a marketplace. We do not find you students, we do not rank or list you, and we never show your students to another tutor.
We are not a school, agency or employer. You decide who you teach, what you teach, when, and for how much. Nothing in these Terms creates an employment relationship, agency, partnership or franchise between us.
We are not a party to your lessons. The contract for a lesson is between you and your student. We do not supply teaching, we make no promises to your students about your lessons, and we are not responsible for their delivery, quality or outcome.
We are not a payment institution. We never hold, receive or control your money. See section 6.
We do not provide video calling. You paste your own Meet, Zoom or Teams link onto a lesson.
We do not give legal, tax or accounting advice. What you owe, register for and declare is yours to determine.

3. Your account

3.1 Eligibility. You must be at least 18 years old and legally able to enter into contracts.

3.2 Professional capacity. The Service is sold business-to-business. By registering you confirm you are acting in the course of a profession or business (whether or not you are formally registered as one). If, exceptionally, you are acting as a consumer, nothing in these Terms limits the rights Dutch and EU consumer law give you; where a clause here conflicts with those rights, those rights prevail. As a consumer you also have 14 days to withdraw without giving a reason — 14 days from registering, and 14 days from the day you first subscribe to a paid plan, in which case we refund what you paid. Email contact@mytutoringhome.com. You can close your account at any time anyway, at no cost, because the Service has no minimum term.

3.3 Your credentials. Keep them to yourself. You are responsible for everything done through your account. Tell us at contact@mytutoringhome.com as soon as you suspect someone else has access.

3.4 Accurate details. Keep your name, email address and, where required for tax or payment purposes, your business details current. We send notices to the email address on your account (section 22).

3.5 One practice per account. An account represents one tutoring practice. You may not share, sell, rent or sublicense your account, or use it to run a bureau that resells the Service to other tutors.

4. Your students and their data

4.1 You decide. You choose which students to add and what to record about them. We never contact your students for our own purposes, never market to them, and never make them available to anyone else.

4.2 Roles under the GDPR. For the personal data of your students you are the controller and we are the processor. The Data Processing Agreement forms part of this agreement and is accepted when you accept these Terms — you do not need to send us your own; if your circumstances require one, contact contact@mytutoringhome.com.

For your own account data, and for visitors to our website, we are the controller. The Privacy Policy explains that half.

4.3 What you warrant. You confirm that you have a lawful basis for entering each student's personal data into the Service, that your students know you use a scheduling and payment tool and can reach your privacy information, and that the details you enter are accurate.

4.4 Students under 16. The Netherlands sets the age of digital consent at 16. If a student is under 16, you are responsible for obtaining and keeping evidence of consent from their parent or guardian before adding them, and the portal account must be held and used by that parent or guardian. If you teach minors in another country, the local age applies where it is higher.

4.5 Sensitive data. Student notes are free text and are not designed for special categories of personal data under art. 9 GDPR — health, disability, religion, ethnicity, and the like. Do not enter it. If you do, you remain the controller of it and you carry the additional obligations that come with it.

4.6 Your students' rights. Requests from your students to access, correct or erase their data go to you, as their controller. We will help you answer them under the Data Processing Agreement, and we will forward to you any request a student sends us directly.

5. Lessons, scheduling and cancellations

5.1 Your rules, our record-keeping. You set your availability, prices, lesson types, cancellation window and no-show policy. The Service applies the settings you configure. It does not decide who was right when a lesson goes wrong.

5.2 Automation acts for you. Reminder emails, automatic cancellation of unpaid lessons, the return of a lesson credit on cancellation and recurring lesson series all run from settings you control. They act on your behalf and on your instructions, and the results are your responsibility. Check them before you rely on them.

5.3 Timezones. The Service stores times in UTC and displays them in each person's timezone. You are responsible for the timezone recorded on your account and on each student.

5.4 Meeting links. Links to Meet, Zoom, Teams or anything else are yours. We do not host, join, record or monitor lessons, and the provider's own terms govern that call.

6. How you get paid

6.1 Your Stripe account. Online payments run through Stripe Connect on your own Stripe account, which you open and control. Your use of Stripe is governed by the Stripe Connected Account Agreement between you and Stripe. Stripe decides whether to accept you, may request identity and business documents, and may hold or restrict funds under its own rules. We cannot overrule Stripe.

6.2 We never hold your money, and we take nothing from it. Payments go from your student to your Stripe account. We are not a payment service provider, we are not an escrow, and at no point do your students' funds sit with us or under our control. Nothing of ours is deducted from what your student pays — no commission and no per-lesson fee. What you pay us is a separate subscription, charged to you (section 7).

6.3 Refunds and chargebacks are yours. You decide whether to refund a student, and you issue the refund from your Stripe account. Chargebacks, disputes and their costs land on your Stripe account. We cannot refund a student for you, and we are not liable for your refund decisions.

6.4 Payment-processing costs. Stripe's own transaction costs are set by Stripe, not by us, and they come out of your side of each payment. The Service does not add them to what your student pays: your student is charged your lesson price and nothing else. Any rates the Service shows you are our best understanding of Stripe's published pricing, are an estimate rather than a promise, and cannot be exact — Stripe prices a card from network data at the moment it is authorised. Your actual Stripe pricing is between you and Stripe, and what Stripe took from a given payment is shown on your Stripe dashboard and on your earnings page.

6.5 Prepaid lesson credits. When a student buys a block of lessons upfront, they have paid you, and the obligation to teach or refund those lessons is yours — including if you stop using the Service. Credits held in the Service are a record of that obligation, not money we hold.

6.6 Cash and other arrangements. You are free to be paid outside the Service, in cash or any other way. Nothing here requires you to route payments through us, and we never charge a fee calculated on payments — through the Service or outside it (section 8.1).

6.7 Taxes. Invoicing your students, charging the right VAT and declaring your income are yours. Where a law such as EU Directive 2021/514 (DAC7) or its successors obliges us to collect and report information about you or your earnings to a tax authority, you agree to supply the information we reasonably request, and we will tell you what we report.

7. What you pay us

7.1 Your plan. What you pay is set by the plan your account is on. Your account is bound to a plan when it is created, it is named on your account, and every plan is described in full in the Fee Schedule, which is part of this agreement and is the binding statement of the amounts.

7.2 What the price is for. Our price is for the software. It is never calculated on your lessons, your sales or your students' payments, and nothing of ours is deducted from what a student pays you (section 6.2).

7.3 How we collect it. A paid plan is charged to a payment method you give us, in euros, monthly and in advance, on our own Stripe account — never from your students' money and never from your connected Stripe account. A free plan is charged nothing and we hold no payment method for it.

7.4 VAT. Prices in the Fee Schedule include VAT unless it says otherwise there. Where you give us a valid VAT identification number from an EU member state other than the Netherlands, VAT is reverse-charged to you.

7.5 Cancelling. You can cancel a paid plan at any time from the app. It runs to the end of the period you have already paid for, and nothing is charged after that. There is no exit fee and no notice period.

7.6 Refunds. Email contact@mytutoringhome.com and a person will read it. This does not affect the 14-day withdrawal right in section 3.2 if you are acting as a consumer, which we honour on request.

8. Changing what you pay

Our prices can change. They cannot change behind you, or backdated, or without a free way out.

8.1 What we will not do

Whatever plan you are on, and for as long as you have an account:

Nothing is backdated. We never re-charge something you have already paid, and a price change never reaches a period that has already run.
We will never charge a fee calculated on your lessons or your sales — not on lessons booked through the Service, and not on lessons you arrange or are paid for outside it.
Leaving is free. No exit fee, no notice period, no charge for your data, and nothing anywhere in this agreement restricting who you may teach, where, or through whom, during or after it (section 11).
Our prices are public. Every amount we charge is in the Fee Schedule, in full, before it applies to you.

These four can only change with your express agreement. Continuing to use the Service is not agreement to a change of them.

8.2 How a price changes

We may change what a plan costs and what it includes. If a change increases what you pay, we will email you at least 30 days before it takes effect, and it takes effect on the first day of a calendar month, never mid-month. You may cancel at any time before then at no cost, and take your data with you (section 13.2).

We can lower a price, waive it, or run a promotion at any time without notice.

8.3 Your plan is yours

When we change what we sell, we change it for accounts opened from then on. You stay on the plan your account is on until you choose to move to another one, in the app. We will never move you by email, by notice, or by treating your continued use as agreement.

8.4 What this section does not cover

Stripe's transaction costs, currency conversion by your bank, and taxes are set by third parties and by law. They are outside our control and outside these commitments.

9. Changing these Terms and the Service

9.1 Changes to these Terms. We may change these Terms. For any change that materially affects your rights or obligations, we will email you and show a notice in the app at least 30 days before it takes effect. If you keep using the Service after that, you accept the change; if you do not accept it, terminate before it takes effect. Non-material changes — clarifications, corrected typos, a new sub-processor's name — take effect when published.

This does not reach section 8: the commitments in 8.1 and the plan commitment in 8.3 can only be released by your express agreement, and accepting a new version of these Terms by continuing to use the Service is not that agreement.

We may make a change immediately, without the notice period, only where the law or a regulator requires it or where it is needed to address a security risk. We will tell you as soon as we can.

9.2 Changes to the Service. The Service will change: we ship improvements continuously. If we intend to remove or materially restrict a feature you actively use, we will give you at least 30 days' notice and, where we reasonably can, a way to export what depends on it. Adding features, changing how something looks and fixing bugs do not require notice.

9.3 Beta features. Anything we label beta, preview or experimental is provided as-is, may change or disappear without notice, and is excluded from sections 10 and 16.

9.4 Previous versions. Each document shows its version date. Ask contact@mytutoringhome.com for any earlier version.

10. Availability, support and your data

10.1 Availability. We aim for the Service to be available 99.5% of each calendar month, excluding announced maintenance. This is a target we work to, not a service level agreement, and it does not carry credits or penalties. We will schedule planned maintenance outside European evening hours where we can.

10.2 Third parties we depend on. The Service runs on infrastructure and services we do not control — currently Vercel, Google Firebase, Stripe and Resend (see sub-processors). An outage at one of them is an outage of ours, and section 20 applies.

10.3 Backups. We take regular backups and can restore the Service after a failure. Backups are a disaster-recovery measure, not a per-tutor undo button: we cannot promise to recover an individual record you deleted. Export regularly.

10.4 Support. Email contact@mytutoringhome.com. We aim to reply within two business days. Support is in English and Dutch.

11. Acceptable use

You agree not to:

use the Service unlawfully, or to teach or promote anything unlawful;
add a person's details without a lawful basis, or use the Service to send unsolicited marketing;
attempt to access another tutor's data, or any part of the system you are not authorised to reach;
probe, scan or load-test the Service without our written permission — responsible security reports are welcome at contact@mytutoringhome.com and we will not pursue researchers who report in good faith and do not access other people's data;
copy, reverse engineer, decompile or create derivative works of the Service, except to the extent art. 45m Auteurswet or other mandatory law allows;
scrape or bulk-extract data by automated means beyond the export tools we provide;
resell, rent, white-label or sublicense the Service, or use it to operate a competing platform;
misrepresent your identity, qualifications or accreditation to your students;
interfere with the Service's operation or its availability to other tutors.

Note what is not on this list: there is no clause stopping you from teaching your students elsewhere, from taking payment outside the Service, or from leaving and taking your student list with you. That is deliberate.

12. Suspension

We may suspend your account, or a specific function, where:

you are in material breach of section 11 and have not fixed it within a reasonable period after we asked;
the breach is serious enough that waiting would cause harm — a security incident, a credible report of unlawful activity, a legal order;
Stripe or another provider requires it.

We will tell you why, restore access as soon as the cause is resolved, and suspend no more of the Service than the cause requires. Suspension does not by itself end this agreement, and your data remains yours throughout.

13. Term and termination

13.1 Ending it. There is no minimum term. You may terminate at any time by emailing contact@mytutoringhome.com, and we will close your account promptly. We may terminate for convenience on 30 days' notice, or immediately for a material breach you have not fixed after we asked, for repeated breaches, or if you become insolvent. If we stop operating altogether, section 13.6 applies instead of those 30 days.

13.2 What happens to your data. On termination:

your student portal links stop working, and scheduled reminder emails stop;
for 30 days you can ask us for a complete export — your student list, lesson history and payment records, in a structured, machine-readable format. We send it within five business days, free of charge, however many times you ask;
after that we delete or irreversibly anonymise it within a further 30 days, except where we must keep records by law — payment records, for instance, are kept for the Dutch statutory retention period of seven years. The Privacy Policy sets out the detail.

Section 13.6 is the one case where this schedule is shortened. Read them together.

13.3 Your students. Ending your account does not end what you owe your students. Unused lesson credits they have paid for remain your obligation to honour or refund. Tell them before you close the account; we will not do it for you, and we will not contact them on your behalf.

13.4 Fees. Fees already charged are not refunded on termination. No further fees arise once your plan ends. Section 13.6 is the exception: if we cease operating, we refund the part of a period you have paid for and will not receive.

13.5 Survival. Sections 6.3, 6.5, 7.4, 13, 14, 15, 16, 17, 18, 23 and 24 survive termination.

13.6 If we have to stop operating. We are a small business, and we may reach a point where we can no longer fund the Service — through insolvency, or through a decision to stop before one. We reserve the right to cease operating for that reason. If we do:

We tell you first. We email every tutor at the address on their account, and show a notice in the app, on the day the decision is taken.
The Service keeps running for at least 14 days from that email. Longer if we can. Shorter only if a court, a regulator or an insolvency practitioner leaves us no choice, and we will say so if that happens.
Billing stops immediately. Nothing is charged after that email, and we refund the unused part of any period you have already paid for. This overrides 13.4.
You can export everything, throughout. Your student list, lesson history and payment records, in a structured, machine-readable format, free of charge and however many times you ask — from the app, or by emailing contact@mytutoringhome.com. This is what the 14 days are for.
Then your data is deleted. At the end of that period the Service is switched off and we delete or irreversibly anonymise all personal data we hold about you and about your students — your account, your student list, lessons, notes and the payment records the Service holds — including from backups within our normal 35-day rotation. Two things survive that deletion, and neither is a copy you lose: what Dutch law requires us to keep, principally payment records for seven years under art. 52 AWR, which sit in our accounting records, are locked down and are used for nothing else (see the Privacy Policy); and your financial history in your own Stripe account, which was never ours to delete.

This is the one case where 13.2's 30-day export window does not apply, and we would rather say so here than have you discover it. A business that cannot pay for its hosting cannot promise to hold your data for two months after it stops. The 14 days is a floor, and it exists so that you leave with your records rather than without them.

Your Stripe account is unaffected, and it is where your financial record lives afterwards. Your students' payments have always run through your own Stripe account and never through ours (section 6). That account, its balance, its payout schedule and its transaction history are yours, they are held by Stripe and not by us, and nothing above touches them — you continue to deal with Stripe directly. So while the personal data in the Service is deleted, every charge, refund and payout your students made through it stays available in your Stripe Dashboard, on Stripe's terms and for as long as Stripe keeps it, which is not something we control or can promise on their behalf. Export from the Service anyway during the 14 days: Stripe holds the money, not your lesson history, your notes or who a payment was for.

What ends is our software: portal links, checkout, scheduling, and the emails we send on your behalf.

Your students are still yours to tell. Section 13.3 applies unchanged: lessons they have paid for do not stop being owed because our company stopped. We will email your students to tell them the portal is closing and by when. We will not contact them about anything else on your behalf.

14. Intellectual property

14.1 Ours. The Service, its software, design, documentation and brand are ours and stay ours. You get a non-exclusive, non-transferable, revocable right to use the Service for your own tutoring practice for as long as this agreement lasts. Nothing else is granted, expressly or by implication.

14.2 Yours. Your student records, notes, lesson materials, prices and anything else you put into the Service remain yours. You grant us only the licence we need to host, process, back up, display and transmit it in order to run the Service for you, and to comply with the law. That licence ends when the data is deleted.

14.3 We do not train AI on your data, and we do not sell it. Your content and your students' personal data are not used to train machine-learning models, ours or anyone else's, and are never sold, rented or shared for advertising. If we ever offer an AI feature, it will be opt-in and described before you turn it on.

14.4 Your name and marks. We will not use your name, likeness or logo as a customer reference, in marketing or in a case study without asking you first.

14.5 Feedback. If you send us ideas or suggestions, we may use them freely to improve the Service, without owing you compensation or confidentiality. You keep any rights you already have in them.

15. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law — in which case we will tell you before disclosing, unless we are legally barred from doing so.

16. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and in accordance with these Terms.

Beyond that, and to the extent the law allows, the Service is provided as is. We do not warrant that it will be uninterrupted, error-free, or free of every vulnerability, that it will meet a requirement we have not agreed with you in writing, or that using it will produce any particular result for your practice — how many students you have and what you earn is not something software can promise.

Nothing in this section limits rights you have under mandatory law.

17. Liability

17.1 Cap. Our total liability arising from this agreement, per calendar year, is limited to the greater of €500 and the total fees you paid us in the 12 months before the event giving rise to the claim.

17.2 Excluded. We are not liable for indirect or consequential loss, loss of profit, loss of expected savings, loss of students or reputation, or the cost of substitute services.

17.3 Data. Our liability for loss or corruption of data is limited to restoring it from our most recent working backup.

17.4 What is never excluded. Nothing in this agreement limits our liability for damage caused by our intent or deliberate recklessness (opzet of bewuste roekeloosheid), for death or personal injury, for fraud, or for anything else that mandatory law does not permit us to limit — including, where they apply, mandatory rights of consumers and administrative fines that the GDPR allocates to us.

17.5 Not covered by the cap. The cap does not apply to your obligation to pay fees or to your indemnity under section 18.

17.6 Time limit. You must notify us of a claim within 12 months of becoming aware of the circumstances giving rise to it, failing which the claim lapses.

17.7 Your side of the line. We are not liable for the tutoring you provide, for disputes with your students, for your tax position, or for decisions Stripe makes about your account.

18. Indemnity

You will indemnify us against claims, fines and reasonable legal costs brought by a third party — including your students, a tax authority or a data protection authority — that arise from your tutoring services, from your breach of these Terms, or from personal data you entered into the Service without a lawful basis.

We will tell you promptly about any such claim, let you control the defence where we reasonably can, and not settle without your consent.

19. Data protection

Section 4 sets out who is controller and who is processor. The Data Processing Agreement governs our processing of your students' data on your behalf and satisfies art. 28 GDPR. The Privacy Policy covers the data we hold as controller.

20. Force majeure

Neither of us is liable for a failure caused by something outside our reasonable control — including outages at Vercel, Google, Stripe or Resend, denial-of-service and other attacks, failures of internet infrastructure, power failure, war, epidemic, or a change in law that makes performance unlawful. If it lasts more than 30 days, either of us may terminate this agreement without liability.

21. Assignment and change of control

You may not assign this agreement without our written consent, which we will not unreasonably withhold.

We may assign this agreement, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation or sale of substantially all our assets. We will tell you if that happens. If it does, the commitments in sections 8.1 and 8.3 transfer with it and bind the acquirer, including the plan your account is on — a change of owner is not a way around them. If you do not want your agreement to continue with the acquirer, you may terminate within 30 days of the notice and export your data.

22. Notices

We send notices to the email address on your account, and we may also show them in the app. It is your responsibility to keep that address current and to read it. Notices to us go to contact@mytutoringhome.com and, where a formal written notice is required, to Fluiterlaan 536, 2903 HN Capelle aan den IJssel, The Netherlands.

23. Complaints, governing law and disputes

23.1 Talk to us first. If something has gone wrong, email contact@mytutoringhome.com with the details. We will acknowledge within five business days and try in good faith to resolve it within 30 days. Most things end here.

23.2 Governing law. Dutch law applies. The UN Convention on Contracts for the International Sale of Goods does not apply.

23.3 Court. Disputes go to the competent court in Amsterdam, the Netherlands. If you are a consumer, you may instead bring proceedings in the courts of your place of residence, and you keep every right mandatory consumer law gives you.

23.4 No arbitration, no class-action waiver. We do not require you to arbitrate, and we do not ask you to give up the right to join a collective claim. You keep every procedural right the law gives you.

24. General

24.1 Entire agreement. The documents listed in section 1 are the whole agreement between us on this subject and replace anything said before.

24.2 Severability. If a clause is invalid, the rest stays in force and the invalid clause is read down to the closest valid meaning.

24.3 No waiver. Not enforcing a right once does not waive it.

24.4 No partnership. Nothing here makes us partners, agents or joint venturers, and neither of us may bind the other.

24.5 Language. These Terms are written in English, and the English text governs. Any translation is provided for convenience.

25. Contact

Support, legal and complaints, privacy, security: contact@mytutoringhome.com

MyTutoringHome, KvK 98891359, VAT NL005360435B78. Our registered address is in section 1, and section 22 says where to send a formal written notice.